Refund & Cancellation Policy

Last updated: June 1, 2026

Phoenix DMS LLC sells digital subscriptions and license services. Because access is delivered immediately, refunds are limited as described below.

Subscriptions (monthly / annual)

• You may cancel renewal at any time from your account or by emailing support@phoenixdms.com.
• Cancellation stops future charges; access continues until the end of the current paid period.
• 14-day satisfaction guarantee: First-time subscription customers may request a full refund within 14 days of the initial payment if the service has not been materially used (e.g. fewer than 10 license activations). Contact support with your account email and invoice ID.
• Renewal charges are generally non-refundable except where required by law or at our discretion for billing errors.

Prepaid license credits & tokens

Unused prepaid tokens or credits may be refunded within 14 days of purchase upon written request, minus any consumed activations. See token shop checkout terms.

Chargebacks

Please contact us before disputing a charge with your bank so we can resolve the issue promptly.

How to request a refund

Email support@phoenixdms.com with your business name, account email, and payment date. Approved refunds are returned to the original payment method via Stripe within 5–10 business days.